Refund Policy

This Refund Policy explains when a Snooze and Lose charge may be reversed. Snooze and Lose sells nothing up front: you save a payment card once through Paddle, our merchant of record, and the card is charged only when you miss a staked alarm. There is no subscription fee, so there is no recurring payment to cancel or refund.

Nothing is charged up front

Saving a card creates a $0 Paddle plan that never bills on its own. Dismissing a staked alarm on time results in no charge. Deleting your alarms or removing their stakes stops any future lost-stake charges; none of this creates anything to refund. You can remove a saved card from the Stakes tab once no stake is live and no lost stake is still being charged.

Lost stakes and charity allocations

If you miss a staked alarm and the stake has been charged to your card, that outcome is final. Every staked alarm is tied to a charity (your pick or the default). With the standard charity allocation, the 20% platform share is rounded down to the nearest cent and the remainder, at least 80%, is queued for charity payout. With full commitment, 100% is queued and 0% is retained. Queued charity payout commitments and platform-retained portions are not refundable except where required by law or under the disputed-charge rules below.

Disputed or mistaken charges

If you believe a lost-stake charge was made in error, for example because the app recorded a missed alarm you did dismiss, contact us at harryadelb@gmail.com with the alarm date and time. We review the alarm record and, where the charge was mistaken, refund it through Paddle to the same card. The charity portion of a charge can be refunded only until its payout to the charity has been processed; once the payout has been sent, only the platform-retained portion can be returned.

Legacy accounts

Before October 2026 the app sold fixed amounts up front. If your account still holds a legacy balance from that model, contact us and we will refund it in full to the original payment method through Paddle. These refunds are made on request and do not depend on any alarm outcome.

Processing times

Approved refunds are returned to the original payment method, but the final posting time depends on Paddle, your card network, and your bank.